Client’s Challenge
Puratos is an international company that specializes in the production of ingredients for the bakery, patisserie and chocolate sectors with a Belgian twist. They sought to enhance their client interactions by simplifying product searches and providing immediate culinary advice. Picture this: a vast array of over a hundred types of complex (food) products, of which even some of the most experienced bakers don’t know the exact product name. This wide offer of products often makes it difficult for customers to find what they’re looking for. Puratos aimed to integrate an AI solution that would make it easier for users to access information about their vast array of products, fostering smoother, more efficient communication.
Our Solution
We developed a custom AI chatbot utilizing OpenAI's GPT technology to address Puratos' need for an intelligent, user-friendly search tool. This chatbot was tailored to understand and process culinary-specific queries, enabling it to offer quick and accurate responses. Throughout the project, we focused on refining the chatbot's capabilities through continuous testing and iteration, ensuring it met the high standards necessary for effective customer service in the culinary industry. The chatbot's integration marks a significant step in utilizing AI to streamline operations and enhance user interactions in the culinary field.
