Client’s Challenge
The city of Kortrijk was handling a high volume of calls and messages daily, which strained their resources and often led to delays in responding to citizen queries. Recognizing the need for a more efficient and scalable solution to manage citizen interactions effectively, the city sought to implement a technology-driven approach to improve service delivery and operational efficiency.
Our Solution
Kortrijk collaborated with us to create a generative AI virtual assistant. This AI-powered assistant utilizes advanced technologies such as ChatGPT, machine learning, and natural language processing to offer real-time, intelligent responses to citizen inquiries. It was designed to handle a wide range of questions with the capability to understand and adapt to the context of interactions, significantly reducing response times and freeing up human resources for more complex tasks. This initiative not only enhanced the accessibility and quality of city services but also established Kortrijk as a pioneering city in digital innovation within the Flemish region.
