The challenge of handwritten data

Nowadays everything seems digitalised, but many doctor's certificates are still handwritten. For CM, Belgium's largest health insurance fund, this meant manually processing a mountain of paperwork every single day. These certificates contain essential information needed to process refunds for their 4.5 million members – but deciphering handwritten text is time-consuming, expensive, and prone to errors.

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An intelligent solution

Vectr.Consulting developed an AI-powered solution to help CM dig through this mountain of paperwork. This system can automatically read and transcribe doctor’s certificates by processing images in two phases:

1. Advanced image processing techniques detect text boundaries and standardise handwriting styles.

2. A custom-trained AI, based on neural networks and optimised for handwriting, reads and transcribes the text.

Our experts designed this system specifically for CM's needs, combining their data and business knowledge to vastly outperform generic AI models.

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Happier customers, faster refunds

The results speak for themselves, but don't take our word for it! Here's what Roel De Spiegeleer, ICT director at CM had to say about their new system.

"Thanks to the handwriting AI, we are now capable of automatically processing nearly 20% of all A-type doctor’s certificates, which greatly enhances and speeds up our patient reimbursement process.”

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