A Whatsapp Knowledge Assistant for HR

A smarter way to handle HR questions

At a company like Xplore Group, with over 30 autonomous teams, the HR department is often the go-to for all sorts of practical questions. From onboarding processes to leave policies, employees regularly reach out for information. But over time, those repetitive questions started piling up—and slowing things down.

That’s why Xplore Group’s HR team decided to build their own AI assistant.

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Integrated into daily tools

The assistant lives inside Microsoft Teams and WhatsApp, so it’s always just a message away. Employees can ask questions in their own words and get a clear, reliable answer immediately. The assistant points them to the right documents and guidelines, so they no longer need to search or wait for a reply.

Everything is managed securely, and the assistant is trained to give consistent answers, every time.

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More time for what matters

Since its launch, the assistant has made a noticeable impact. Employees get faster support, while the HR team sees fewer repetitive questions landing in their inbox. That means more time to focus on complex cases and strategic priorities.

By building their own digital assistant, Xplore Group created a smoother, more efficient way to share HR knowledge—directly in the tools their people already use.

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